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LEGAL

Terms of Service

Effective Date: May 16, 2026

1. Acceptance of Terms

Welcome to Routo. Routo is a service provided by CodaSignal, LLC, a Delaware limited liability company ("Routo","we","us","our"). These Terms of Service ("Terms") govern your access to and use of Routo's link management platform, including our website (routo.io), console application, API, and all related services (collectively, the"Service"). By accessing or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and your agreement to these Terms will be treated as the agreement of the organization. In that case,"you" and"your" will refer to that organization.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Routo provides link management services, including:

  • URL shortening and branded link creation
  • Custom domain management
  • Deep linking and smart routing for iOS and Android applications
  • Analytics and click tracking
  • QR code generation
  • Team collaboration tools
  • Developer API access

The Service allows you to create, manage, track, and analyze links across web and mobile platforms. Features available to you depend on your subscription plan.

3. User Accounts

3.1 Account Creation

To access certain features of the Service, you must create an account. When creating an account, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security

You agree to:

  • Use a strong, unique password for your account
  • Enable multi-factor authentication when available
  • Notify us immediately of any unauthorized access or security breach
  • Not share your account credentials with others
  • Not allow others to access your account

3.3 Account Responsibility

You are solely responsible for all activity on your account, whether or not authorized by you. We are not liable for any loss or damage arising from your failure to maintain account security.

3.4 Account Termination

We reserve the right to suspend or terminate your account at any time for any reason, including but not limited to:

  • Violation of these Terms
  • Fraudulent activity
  • Non-payment
  • Extended inactivity
  • Behavior that harms Routo or other users

You may terminate your account at any time through your account settings or by contacting support@routo.io.

4. Acceptable Use

4.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service in a manner consistent with all applicable laws and regulations.

4.2 Prohibited Activities

You agree not to:

Content and Links:

  • Create links to illegal content, malware, phishing sites, or deceptive content
  • Use the Service to distribute spam, unsolicited messages, or chain letters
  • Create links that violate intellectual property rights
  • Use the Service to impersonate any person or entity
  • Create links to content that is defamatory, obscene, or hateful
  • Create links to adult content without appropriate age verification
  • Use the Service for any unlawful or fraudulent purpose

Technical Restrictions:

  • Attempt to gain unauthorized access to the Service or related systems
  • Interfere with or disrupt the Service or servers
  • Use automated systems (bots, scrapers) without explicit written permission
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Remove or modify any copyright, trademark, or other proprietary notices
  • Exceed rate limits or attempt to circumvent usage restrictions
  • Use the Service in any way that could damage, disable, or impair it

Abuse:

  • Create an excessive number of accounts
  • Use the Service to harm minors in any way
  • Engage in any activity that could be considered harassment or abuse
  • Collect or store personal data about other users without consent
  • Use the Service to facilitate or promote illegal activities

4.3 Enforcement

We reserve the right to investigate violations of these Terms and take appropriate action, including but not limited to:

  • Removing or disabling access to violating content or links
  • Suspending or terminating accounts
  • Reporting violations to law enforcement
  • Taking legal action

We are not obligated to monitor the Service but reserve the right to do so.

5. Subscription and Billing

5.1 Plans and Pricing

Routo offers multiple subscription plans with different features and usage limits. Current pricing is available at routo.io/#pricing. We reserve the right to modify our pricing at any time, with notice to existing subscribers.

Free Plan

The Free plan includes:

  • Up to 25 links
  • 1,000 clicks per month
  • 1 team member
  • 7-day analytics retention
  • Smart routing (OS and device detection)
  • Community support (documentation and forum)

The Free plan does not include API access, deep linking, custom domains, or team collaboration. Free accounts inactive for 90+ days may be subject to data deletion with notice.

Paid Plans

Paid hosted plans (Pro, Business) have features and pricing described at routo.io/#pricing. Enterprise plans are negotiated directly via support@routo.io.

5.2 Payment Terms

  • Subscriptions are billed in advance on a monthly or annual basis
  • Payment is due immediately upon subscription or renewal
  • All fees are in USD unless otherwise specified
  • You authorize us to charge your payment method for all fees

5.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current rate for your plan.

5.4 Plan Changes

  • Upgrades take effect immediately, with prorated billing
  • Downgrades take effect at the next billing cycle
  • Usage limits of your new plan apply immediately upon change

5.5 Refund Policy

Charter window (active): Customers who purchase a paid plan while the Charter cohort is open are eligible for a full refund within thirty (30) days of payment, no questions asked. The refund window is calculated from the date of the most recent payment.

Standard policy (after Charter closes): A 30-day refund window applies to all paid plans (monthly and annual). Annual refunds are prorated for unused months. After 30 days, no refunds are issued except where required by law.

To request a refund, contact support@routo.io with your account details and reason for the request.

5.6 Usage Limits

Each plan includes specific usage limits (clicks per month, number of links, custom domains, team members). When you approach or exceed your plan limits:

  • Your existing links will continue to function
  • We will notify you via email when approaching or exceeding limits
  • You will be prompted to upgrade to a higher plan
  • Continued excess usage may result in additional charges or service restrictions

5.7 Payment Failures

  • We will attempt to charge your payment method multiple times
  • You will receive email notifications of payment failures
  • Your account may be suspended if payment is not received within 7 days
  • Links may stop working if your account remains suspended beyond 14 days

5.8 Taxes

All fees are exclusive of taxes. You are responsible for all applicable taxes, duties, and similar charges. We will collect applicable taxes where required by law.

6. Intellectual Property

6.1 Routo's Rights

The Service and all associated content, features, functionality, software, and design are owned by Routo and protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with these Terms.

6.3 Your Content

You retain all ownership rights to content you submit to the Service. By submitting Your Content, you grant Routo a worldwide, non-exclusive, royalty-free license to use, store, display, reproduce, and distribute Your Content as necessary to provide the Service.

6.4 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Routo the right to use such Feedback without obligation or compensation to you.

6.5 DMCA Compliance

We respect intellectual property rights and respond to valid notices of copyright infringement. If you believe content on the Service infringes your copyright, contact us at support@routo.io.

7. Privacy and Data

Your use of the Service is also governed by our Privacy Policy, which explains what information we collect, how we use it, and your rights. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.

You retain all ownership rights to data you submit to the Service. We do not claim ownership of your links, analytics data, or other content you create.

You may export your data at any time through the console or by contacting support@routo.io.

8. Service Availability

8.1 Uptime

We strive to maintain high availability of the Service. We do not guarantee uninterrupted access during Routo v1 or for Charter plans, and we are not liable for any downtime or service interruptions. No service credits are issued unless a separate Enterprise agreement specifies them.

8.2 Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may occur without notice.

8.3 Service Modifications

We reserve the right to modify or discontinue features at any time. We will provide reasonable notice of significant changes that materially affect your use of the Service.

9. Termination

9.1 Termination by You

You may terminate your account at any time by canceling through your account settings or contacting support@routo.io. Upon cancellation:

  • Access to the Service ends at the end of the current billing period (paid plans) or immediately (Free plan)
  • No refunds are provided for unused time beyond the refund window in §5.5
  • Your data will be retained for 90 days, then permanently deleted
  • Your links will continue to redirect for 30 days after cancellation to allow transition time

9.2 Termination by Routo

We may suspend or terminate your account immediately without notice if you violate these Terms or engage in fraudulent activity.

9.3 Effects of Termination

Upon termination, all licenses granted to you terminate immediately and you must cease all use of the Service.

10. Disclaimers

10.1 As-Is Service

THE SERVICE IS PROVIDED"AS IS" AND"AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

10.2 No Guarantees

We do not warrant that:

  • The Service will meet your requirements
  • The Service will be uninterrupted, timely, secure, or error-free
  • Results obtained from the Service will be accurate or reliable
  • Any errors will be corrected

10.3 User Responsibility

You are solely responsible for:

  • Your use of the Service
  • Any links you create and their destinations
  • Compliance with all applicable laws
  • Monitoring your account activity
  • Backing up important data

11. Limitation of Liability

11.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROUTO'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF $100 USD OR THE AMOUNT YOU PAID TO ROUTO IN THE 12 MONTHS PRECEDING THE CLAIM.

11.2 Excluded Damages

IN NO EVENT SHALL ROUTO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES.

12. Indemnification

You agree to indemnify, defend, and hold harmless Routo from and against any claims, liabilities, damages, losses, or expenses arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Content you submit to the Service
  • Links you create and their destination content

13. Dispute Resolution

13.1 Informal Resolution

Before filing a claim, you agree to contact us at support@routo.io and attempt to resolve the dispute informally.

13.2 Binding Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA).

13.3 Class Action Waiver

YOU AND ROUTO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

13.4 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

13.5 Brazilian Consumers and Data Subjects

Notwithstanding §§13.1–13.4, users located in Brazil retain the consumer rights guaranteed by the Código de Defesa do Consumidor (Federal Law 8.078/1990) and the data protection rights guaranteed by the Lei Geral de Proteção de Dados Pessoais (Federal Law 13.709/2018,"LGPD"). Consumer claims may be filed in the user's domicile, and LGPD-related complaints may be brought to the Autoridade Nacional de Proteção de Dados (ANPD) at gov.br/anpd. Our Brazilian-LGPD contact channel is support@routo.io; see our Privacy Policy for the full LGPD posture, including identification of the Encarregado pelo Tratamento de Dados Pessoais.

14. Changes to Terms

14.1 Modification Rights

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on routo.io and sending an email to your account email address.

14.2 Effective Date of Changes

Changes take effect 30 days after notice is provided. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published on the Service, constitute the entire agreement between you and Routo.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remainder shall remain in full force and effect.

15.3 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

15.4 Contact Information

For questions about these Terms, contact us at:

Legal, Support & Privacy: support@routo.io
Website: routo.io

Routo is operated by CodaSignal, LLC, a Delaware limited liability company.

16. Export Controls

You agree to comply with all applicable export and re-export control laws, including the U.S. Export Administration Regulations and trade and economic sanctions maintained by the U.S. Treasury Department's Office of Foreign Assets Control (OFAC). You represent and warrant that you are not located in, under the control of, or a national or resident of any country or territory subject to U.S. embargo, and that you are not on any U.S. government list of prohibited or restricted parties.

17. Modifications to Service

We may add, change, or discontinue features, plans, or capabilities at any time. For changes that materially reduce functionality available to your plan, we will provide reasonable advance notice via email or in-product notification. Beta features may be added or removed without notice.

Last Updated: May 16, 2026

By using Routo, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.